Q: How do you ship the goods and how long does it take arrive?
A: We ship via USPS, FedEx, DHL, and UPS. Orders are typically dispatched within 1 business day. Estimated delivery times vary by destination:
• United States: 7–12 business days
• Canada: 10–15 business days
• United Kingdom: 10–15 business days
• Australia & New Zealand: 12–18 business days
• Europe: 12–20 business days
• Other regions: 15–25 business days
Q: Do you offer gift wrapping or gift cards?
A: We currently do not offer gift wrapping or gift cards.
Q: Do you offer guarantee for the products?
A: Yes. If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will review your request and arrange a replacement, exchange, or refund where applicable.
Q: How do I track my order?
A: When your order is ready for delivery you will receive an email from us with our delivery partners tracking details if they’re available. You will also receive updates from our delivery partner throughout the delivery journey. If your order contains multiple items it may be sent from different locations in multiple parcels. If that happens, you’ll receive an email for each parcel when it’s ready for delivery.
Q: Only part of my order has been dispatched or delivered. Will I receive the additional goods I ordered?
A: Sometimes the items you’ve ordered are stored in different locations.
To get your order to you as quickly as possible, we often dispatch the items separately. We’ll let you know via email whether there are any outstanding items that will be delivered separately or need to be collected at a later date. The rest of your order should be with you in no time.
For more details, have a read of our terms and conditions.
Q: Do you deliver internationally?
A: Yes. We currently deliver to most countries in Europe, the USA, and Asia, etc. Please contact our customer service if you are uncertain.
Q: Can I get an discount if I buy in bulk or wholesale?
A: Yes. If you want lower price, it depends the quantity of your order.
Please contact us by email for details.
Q: Can I return or exchange an item I bought online?
A: Yes. We offer a 7-Day Happiness Guarantee, which means you can request a return or exchange within 7 days of receiving your order if your items meet our Return & Exchange Policy conditions. Items must be unopened, unused, undamaged, and in resalable condition with all original packaging and tags intact. To request a return or exchange, please email at service@studenvo.com with your order number and a photo if the item is defective. Please refer to our Return & Exchange Policy for complete details.